Privacy Policy

1. Introduction

At EternaClimb (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Email Address: When you sign up for our service or make a purchase
• Quiz Responses: Your answers to our training assessment questionnaire
• Payment Information: Processed securely by our payment processor (Paddle/Stripe) — we do not store full payment card details
• Communication Data: Information you provide when contacting us

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on pages
• Device Information: Browser type, operating system, device identifiers
• IP Address: Your internet protocol address
• Cookies: Small data files stored on your device (see Section 7)

2.3 Analytics Information

We use Google Analytics to understand how users interact with our Service. This includes page views, session duration, and user flow through our website.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide personalized training plans based on your quiz responses
• Communication: To send you training plans, updates, and respond to inquiries
• Payment Processing: To process your purchases securely
• Service Improvement: To analyze usage patterns and improve our Service
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send promotional emails (you can opt out at any time)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our Service:

• Payment Processors: Paddle and/or Stripe for secure payment processing
• Analytics Services: Google Analytics for website analytics
• Email Services: Email delivery platforms to send training plans and communications
• Cloud Storage: Google Sheets for data storage and management

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after
• Quiz Responses: Retained to provide ongoing service and improve our recommendations
• Transaction Records: Retained for accounting and legal compliance purposes (typically 7 years)
• Analytics Data: Aggregated data retained indefinitely for statistical purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit using SSL/TLS
• Secure payment processing through PCI-compliant payment processors
• Regular security assessments and updates
• Access controls and authentication measures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of marketing communications
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at alexvoit.pro@gmail.com

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, please contact us: