Refund Policy

1. Our Commitment

At EternaClimb, we are committed to providing high-quality training plans and resources. We want you to be completely satisfied with your purchase. This Refund Policy explains our refund and cancellation procedures.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all training plan purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your purchase date.

3. Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

• Timeframe: The refund request must be made within 14 days of purchase
• Digital Products: Refunds apply to digital training plans delivered via email
• No Questions Asked: We don't require detailed explanations, but feedback helps us improve

4. Refund Process

4.1 Processing Time

Once we receive your refund request, we will review it and notify you of the approval or rejection. If approved, your refund will be processed within 5-7 business days.

4.2 Refund Method

Refunds will be issued to the original payment method used for purchase:

• Credit/debit card refunds typically appear within 5-10 business days
• PayPal refunds typically appear within 3-5 business days
• Bank transfers may take up to 10 business days depending on your financial institution

4.3 Notification

You will receive an email confirmation when your refund has been processed. Please allow additional time for the refund to appear in your account depending on your bank or payment provider.

5. Non-Refundable Situations

The following situations are not eligible for refunds:

• After 14 Days: Refund requests made more than 14 days after purchase
• Promotional Content: Free resources, blog articles, or promotional materials
• Third-Party Charges: Bank fees, currency conversion fees, or payment processor fees are non-refundable
• Chargebacks: If you initiate a chargeback, you forfeit your right to a standard refund

6. Partial Refunds

In certain situations, we may offer partial refunds at our discretion:

• If you've used a significant portion of the training plan
• If the refund request is made close to the 14-day deadline
• In cases where a technical issue affected only part of your experience

7. Exchanges and Plan Changes

If you purchased a training plan that doesn't match your needs, we're happy to help:

• Plan Exchange: Switch to a different training plan within 14 days at no additional cost
• Level Adjustment: If you selected the wrong difficulty level, we can adjust your plan
• Custom Solutions: Contact us to discuss custom training solutions

To request an exchange, email alexvoit.pro@gmail.com with your order details.

8. Technical Issues

If you experience technical problems receiving or accessing your training plan:

• Contact us immediately at alexvoit.pro@gmail.com
• We will resolve technical issues within 24-48 hours
• If we cannot resolve the issue, you are entitled to a full refund
• Technical issues do not count toward the 14-day refund period

9. Subscription Services

If we offer subscription-based services in the future:

• Cancellation: You may cancel your subscription at any time
• Pro-Rated Refunds: We do not offer pro-rated refunds for partial subscription periods
• Access: You will retain access until the end of your current billing period
• No Refund After Use: Once a monthly/annual subscription period begins, that period is non-refundable

Note: Currently, EternaClimb offers one-time training plan purchases, not subscriptions.

10. Disputed Charges

If you see an unexpected charge from EternaClimb:

• Contact us first at alexvoit.pro@gmail.com — we can usually resolve issues quickly
• Do not initiate a chargeback before contacting us
• Chargebacks result in additional fees and may affect your access to our services
• We will work with you to resolve any billing discrepancies

11. Currency and Payment Processor Fees

Please note:

• Currency conversion fees charged by your bank are non-refundable
• Payment processor fees (Stripe) may be deducted from refunds
• International transaction fees are the responsibility of the customer

12. Satisfaction Guarantee

Beyond our refund policy, we are committed to your success:

• Email Support: Get help with any questions about your training plan
• Plan Adjustments: We can provide guidance on modifying your plan
• Additional Resources: Access our blog and free resources for extra support

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your purchase is subject to the Refund Policy in effect at the time of your purchase.

14. Contact Information

For refund requests, questions, or concerns about this policy, please contact us: